Whistleblower reveals DWP deflection script to get Universal Credit claimants off the phone.

Former Universal Credit service centre agent and writer on this site Bayard Tarpley has revealed details of a deflection script that staff are given to get claimants off the phone. Speaking to to Sky News, Bayard revealed “we were encouraged to do everything in our power to get them to hang Continue Reading


Health And Universal Credit

Alex’s recent ordeal with Universal Credit (UC) and their reversal of their previous decision about his health and its impact on his ability to work motivated me to write a quick article about health and Universal Credit. For those with health conditions, registering for Universal Credit can be an intimidating Continue Reading

Universal Credit – Lies and Propaganda

The Department for Work and Pension (DWP) is using lies in social media ads to promote Universal Credit Just a quick aside from my usual articles as I’m seeing more and more promoted posts from the Department of Work and Pensions about Universal Credit. This fact alone is irresponsible because Continue Reading

Universal Credit – Housing Payments Risk Claimants being Evicted

How Universal Credit puts people in rent arrears. Housing is one of the biggest, more obvious ways Universal Credit fails claimants. Besides the much covered policies surrounding young people and housing, the way the benefit processes these payments in general almost guarantees arrears. I’m hardly the first person to criticise Continue Reading

Universal Credit – The Truth About Advances

I just want to start by saying that the response since my first article has been overwhelming. Organisations, journalists and claimants have shared it and I’ve heard from people about their experiences with Universal Credit, and it has been humbling. It’s hard to know what the right thing to do is Continue Reading

Universal Credit from a DWP Agent’s Perspective – The First Assessment Period

This is the first in what I’m hoping will be a series of posts giving a comprehensive breakdown of Universal Credit, how it works for claimants and agents, and some of the fundamental flaws causing problems.

New CPAG report identifies “Problems with monthly assessment of pay and circumstances in Universal Credit”

Child Poverty Action Group have released another critical report on Universal Credit.

Bayard looks and this and what can be done.

An Introduction to Life Inside Universal Credit’s Nerve Centre

Hi everybody, My name is Bayard, I am a former telephony agent from Universal Credit. I was an employee there for two years and my duties consisted of answering queries, calculating and issuing payments, handling complaints and requests for reconsiderations, booking appointments, issuing advances, and quite a few other things.  Continue Reading

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