Complaints & Corrections

Life of a Universal Credit Sufferer strives to report the news accurately, responsibly and with humanity. If we make a mistake, we rely on our readers to help us maintain our high standards.

 

 

Corrections

We aim to correct straightforward errors as soon as possible. This will usually be within 24 hours of receiving a notification. Corrections clearly state the error, how and when it was corrected, and appear at the bottom of the relevant article. Significant corrections are pinned for 24 hours to the top of our Facebook and Twitter profiles.

If you spot an error, please contact us at universalcreditsuffcomplaints@gmail.com

Complaints

As Life of a Universal Credit Sufferer frequently publish personal blogs by Alex Tiffin we are unable to investigate complaints under the IMPRESS code about these articles. For the avoidance of doubt if the article is tagged “personal” they fall outside the scheme.

However, you may still lodge a complaint to us about anything in these articles and we will look into them fairly and impartially. You would not be able to escalate them to IMPRESS should you be unhappy with the outcome.

However, if you have a complaint that you feel might be a breach of press standards, then the following details will help you make an official complaint.

We can look into complaints about items we have published which are in our control. We are regulated by IMPRESS, the independent monitor for the press, and adhere to their Standards Code (pdf). Life of a Universal Credit Sufferer can only deal with complaints which relate to an alleged breach of the standards set out in this code. So before submitting a complaint, you should take steps to understand whether the code has been breached.

Please note that we can only deal with your complaint if you are:

  • personally and directly affected by an alleged breach of the Code
  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • a third party seeking to ensure the accuracy of published information

Life of a Universal Credit Sufferer will always aim to handle complaints fairly, courteously and with respect and expects the same behaviour from complainants. Life of a Universal Credit Sufferer reserves the right to decline to consider complaints that are based simply on a difference of political opinion, or which are abusive or gratuitously offensive.

Conflict of Interest

Life of a Universal Credit Sufferer is run by Alexander Tiffin (Alex). Others do contribute from time to time but Alex is the main person responsible for its content. As there are no employees, this would see Alex investigating complaints made about himself.

Before proceeding with a complaint you would be contacted and informed about this asking if you would be happy with this or if you would like to go directly to IMPRESS with your complaint.

Life of a Universal Credit Sufferer takes all complaints seriously and will treat them fairly and without prejudice regardless of who they are against.

How to make a complaint

Initially, any complaint must be made by email or letter at:
universalcreditsuffcomplaints@gmail.com

or

Universal Credit Sufferer Complaints,14 Raven Croft, Culbokie, Dingwall, Ross Shire, IV7 8NF

You must include all of the following information for your complaint to be considered:

1) Your name and email (please also provide address and telephone number if you wish to be contacted in this way).

2) If the complaint is about a news article, it must include:

a) the name and date of the specific article being complained about plus the URL link.
b) a written account of what is being complained about with clear reference made to
(i) any specific words or phrases in the article that are relevant to the complaint; and (ii) any clauses of the Standards Code adopted by IMPRESS that the complainant believes to have been breached.
c) The desired outcome or remedy sought by the complainant (e.g. correction, private apology, published apology, removal of the article, or other action).

If the complaint is about the conduct or behaviour of a contributor to Life of a Universal Credit Sufferer, it must include:

a) the name(s) of the individual(s) being complained about (if known) or any other information which may identify the individual(s).
b) a written account of what is being complained about with clear reference made to
(i) the nature of the behaviour or conduct being complained about including any relevant times, dates, correspondence or other evidence to support the complaint; and
(ii) any clauses of the Code that the complainant believes to have been breached.
c) The desired outcome(s) or remedy sought by the complainant (e.g. correction, private apology, published apology, removal of the article, or other action).

Relevant clauses of the code are:

  1. Accuracy
  2. Attribution & Plagiarism
  3. Children
  4. Discrimination
  5. Harassment
  6. Justice
  7. Privacy
  8. Sources
  9. Suicide
  10. Transparency

You can download the The IMPRESS Standards Code (pdf) and further guidance on interpretation of the code (pdf).

Complaints Process

Life of a Universal Credit Sufferer will make reasonable efforts to contact a complainant by telephone, e-mail or in writing to ensure that sufficient information is provided to respond to the complaint.

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

If at any stage of a complaint we do not hear back from the complainant within 21 calendar days, we will consider the complaint satisfied and closed.

Complaints are recorded and submitted to IMPRESS for publication in their annual report.

…………………………………………………….

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator IMPRESS at the following address:

IMPRESS The Independent Monitor for the Press CIC
16-18 New Bridge Street, London, EC4V 6AG
Tel 020 3325 4288.
complaints@impress.press
www.impress.press

Further information regarding submitting a complaint to IMPRESS can be found in its Complaints FAQ.

IMPRESS

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